Submitting an inquiry is the first step in the “Memories Remade” process. Submitting a detailed inquiry that includes the description of the item along with a picture (if applicable) will allow us to determine what expertise artist would be the right pick to capture your needs.
If the dates match our availability, an agent will reach out to you to confirm your appointment.
You will meet the artist assigned to your inquiry via Zoom. The process typically involves discussing your vision, sharing details about the item, and working closely with our skilled artisans to recreate the item to your specifications.
We take great care to ensure the final product is a faithful representation of the original. The timeline varies depending on the complexity of the item and our current workload. We will provide an estimated completion date when you initiate the order.
Shipping is free! Shipping will take 5-10 business days. We also provide regular updates on the status of your order, and you can reach out to our team at any time for information on your item’s progress.
We are committed to your satisfaction. If you encounter any quality issues or deviations from your specifications, please contact us to discuss the matter. Our Refund and Exchange Policy covers such cases.
If an item is unfortunately damaged in transit reach out to our support team with a picture of the item, along with your shipping information.
The cost of recreating an item varies based on its complexity, size, materials, and other factors. To get a personalized quote, please reach out to our customer support team and provide details about the item you’d like to recreate. We’ll be happy to provide you with a pricing estimate.
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